Frequently Asked Questions

Everything you need to know about shopping with Margaux.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3 to 5 business days for domestic orders. International shipping times vary by location, usually ranging from 7 to 14 business days.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

Margaux accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

We are committed to ethical fashion. We partner with certified suppliers to ensure our fabrics are high-quality, durable, and sourced through environmentally responsible processes.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.